We want you (and your cat) to love your purchase. If something isn’t right, we’ll fix it.
30 Day Guarantee
If your product arrives damaged, defective, or not as described — we will replace it or issue a refund.
Return Eligibility
- Must be within 30 days of delivery
- Must contact us first for approval
- Item should be in original condition (normal testing/usage is understood)
Non-Returnable Items
- Sale items
- Gift cards
- Digital products/downloads
Return Process
- Email us at kaotikkollectionz@gmail.com with your order number + issue.
- We will respond within 24-48 business hours with return approval + next steps.
- Once returned item is received, a refund will be issued back to the original payment method.
Exchanges
If you need an exchange instead of a refund — email us. Many times a replacement is faster than sending the item back.
Lost / Damaged Packages
If your order is lost in transit or arrives damaged — we will replace it at no additional cost.
Customer Support: kaotikkollectionz@gmail.com / kram6988@gmail.com
Support Hours: Mon–Fri 9AM–5PM EST
